People management is defined as a set of practices that encompasses the end-to-end processes of talent acquisition, talent optimization, and talent retention while also providing ongoing support for the business and guidance to an organization’s employees.
The three days course, centralized on the theme “People Management- Learn the Essential Skills To Manage People & Team”. It was organized for participants with the understanding of the essential skills required to be a People Manager, Managing the Team, Individuals, Mastering the skill of structured communication focused on People Management, Managing with Empathy and Situational Leadership or Awareness. The session started with the introduction of the facilitator; Ms. Pooja Dangol, (Corporate Trainer) including participants.
Ms. Pooja Dangol is an L&D Consultant and Trainer who earned her MBA from Kathmandu University and the Certified Speaking Professional designation from Training Qualifications UK (TQUK). As a Professional Consultant, Pooja is committed to deliver actionable ideas and strategies to impact today’s progressive leadership that supports, encourages, and gives the tools one need to grow, adapt and create real impact in one’s workplace.
The session delivered the following learnings;
Skills you have learned
- Essential Skills to be a People Manager
- Manage a Team
- Situational Awareness and Leadership
- Managing and Engaging with Empathy
Ms. Dangol started the discussion by asking the participants to share who they thought was a people manager. They voiced their concerns in the chat box. She defined a People Manager as someone who can achieve individual and personal goals by managing people. The factors that contribute to the development of people managers are intent, practices, and style.
The PPT framework (people, process, technology) has been around since the early 1960s. The majority of businesses used it to boost the operational efficiency of their employees and tools.
The PPT framework is all about how the three elements interact with one another. The work is done by the people. Processes improve the efficiency of this work. Technology enables people to complete their tasks and automates processes. Thus, by balancing the three and optimizing the relationships between people, processes, and technology, businesses can achieve organizational efficiency.
Ms. Dangol said, people’s actions will be highly ineffective if organizations do not implement strong processes. They will also squander much of the value provided by technology. If people do not understand how to use technology properly, the company will not derive value from its investment in technology. If the new technology is not integrated into the processes, the result will be similar. On the other hand, if the organization becomes overly focused on the process, it will end up with a good plan on paper but without the right people or technology to back it up. Therefore, businesses must strike the proper balance between these three critical components. The PPT framework encourages them to think in terms of multiple dimensions.
Ms. Dangol then led an activity to put their people management skills to the test. It was a fun activity in which everyone took part enthusiastically. Besides this; Ms. Dangol began explaining the characteristics of a good team, stating that a good team should be diverse, with good communication and leadership skills. Trust is frequently mentioned as the foundation of a company’s success.
Making a personal connection is one of the most effective trust-building strategies. This is especially true for executives. Trust in the workplace implies that your employees live in an environment of honesty, psychological safety, and mutual respect. They are more willing to go above and beyond for your organization because they are proud of where they work. Trust in the workplace also makes employees feel more secure in their jobs, which reduces turnover. She also taught about Managing a Team, People, and Mentoring, Communicating and Listening to Manage, and Managing with Empathy and Situational Awareness through Positive Framing Feedback and Situational Awareness and Leadership.